Machine Upgrade Policy

Machine Upgrade Policy

 

ARCCAPTAIN supports upgrades to a higher-priced machine model after an order has been placed. Only unused machines are eligible for an upgrade. The upgrade process and applicable costs depend on your order’s shipping status.

Before Shipment

If your order has not yet shipped, please contact support@arccaptain.com as soon as possible with your order number and the model you would like to upgrade to. Our team will confirm the order status, model availability, and price difference.

You will only need to pay the price difference between the original machine and the upgraded model. Once payment is received and the order change is confirmed, we will arrange shipment of the upgraded machine.

In Transit

If your order has already shipped but has not been delivered, please contact us immediately. We will check with the carrier to determine whether the shipment can be intercepted and returned.

You will be responsible for the price difference and applicable shipping costs associated with the upgrade. Our team will confirm these costs before proceeding.

Shipment interception is subject to the carrier’s confirmation and cannot be guaranteed. If interception is unavailable, please follow the after-delivery upgrade process below.

After Delivery

If you have already received your machine, please contact us to request an upgrade before returning it. The machine must:

  • Be unused and in its original condition and packaging.
  • Include all original accessories.
  • Be accompanied by proof of purchase.

Used machines are not eligible for an upgrade. Once your request is approved, we will provide return instructions.

You will be responsible for the price difference and applicable shipping costs, including return shipping and shipping of the upgraded machine.

The upgrade will be processed after the returned machine has been received and inspected, and the required payment has been completed.

How to Request an Upgrade

Email support@arccaptain.com with:

  • Your order number
  • Your current machine model
  • The model you would like to upgrade to

Our team will confirm eligibility, availability, costs, and the next steps.

Please do not return your machine without prior approval.