Shipping Policy

Shipping Time

All orders are shipped within 10 working days unless there is a fraudulent warning or shipping address error. We never ship during weekends or holidays. All shipments have real time tracking and verified tracking numbers so you can track your items 24/7 with delivery confirmation. Orders are shipped via UPS/USPS/Amazon Logistics. When shipped, orders will take 2-3 days to update tracking number. You will get a shipping confirmation once shipped.

We cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.

If you have any questions or concerns about your order, please email us at support@arccaptain.com and our team will be happy to assist you, 7 days a week.

Please Note: We do not ship to Puerto Rico or Internationally. We do not ship to P.O. BOX addresses and/or APO or FPO addresses.

Shipping

At ARCCAPTAIN, it’s our mission to provide quality welding equipment at genuinely affordable prices to welders everywhere. To do this, we work with manufacturers across the world and use a global distribution network to get you the goods for less.

Your equipment may be coming from the US, or Hong Kong, depending on the equipment purchased. Your specific delivery date will depend on the dispatch country and delivery address.

When will I receive my order?

Most items are usually shipped within 5-10 working days.

We do recommend allowing up to 3 weeks for your order in peak times, such as a special offer or promotion. Delivery times are beyond our control but rest assured that we only work with reliable welding manufacturers and suppliers to give you the best service.

How do I track my order?

Your delivery confirmation email will contain your tracking number and order details.

Taxes and other charges

Depending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.

Orders Delayed, Lost, Stolen Or Damaged 

ARCCAPTAIN is not responsible for late, lost, stolen, damaged packages. 

Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.

We will do everything we can to assist with the tracking of your order, however, here are the rules:

  • Any order shipped and shown delivered through the courier will be considered delivered and will not be refunded, re-shipped or replaced.
  • We cannot be held accountable for the shipping carriers actions and cannot issue refunds for shipping charges for delayed packages.
  • We cannot guarantee the performance of any carrier and cannot accept responsibility for any carriers delays, packages delivered to incorrect addresses, and/or lost, stolen or damaged packages or products.
  • If your package is delivered to an incorrect address, it is lost, stolen or damaged you need to file a claim direct with the courier. 

Shipping Terms and Conditions

All orders MUST be shipped to the delivery address on your order. We cannot change the shipping address in your transaction to any other address after purchase. It is your responsibility to make sure your information is accurate when placing an order. Any mailing address mistakes on your part are not the responsibility of At ARCCAPTAIN.

Any orders with fraud alerts will not be shipped until all details and information are verified. No exceptions. We have a fraud prevention system to protect every party.

Fraud Prevention

ARCCAPTAIN is Level 1 PCI DSS compliant and 100% safe and secure for online payment processing.  We work diligently to protect the safety and security of our customers and our assets.

All orders are at our discretion to be checked for fraudulent activity on varying levels of research. If we are unable to verify your payment through the information you have provided, we will communicate what is needed for us to move forward with the order process. Additional information, including but not limited to, a current photo ID, professional beauty license, passport or payment details may be requested