Warranty& Refund

Statement of Limited Liability

ARCCAPTAIN Welder expressly warrants to all purchasers (“Buyer”) of all new welding and cutting equipment, helmet, and replacement parts (“Goods”) that Goods shall be free from manufacturing defects in materials and workmanship which are discovered within the warranty period, subject to the disclaimers and limitations of the Statement. This warranty is void if the equipment has been subjected to improper installation and testing, improper care, unauthorized repair and modification, or abnormal operations.

Warranty Period

We will assume both the parts replacement and repair expense of correcting defects during the warranty period. All warranty periods start from the date of delivery and are as follows:

Warranty Statement for Welder:

Seller will assume both the parts replacement and repair expense of correcting defects during the warranty period.  All warranty periods start from the date of delivery and are as follows:

The Arccaptain Machine Warranty
MACHINE MODEL Warranty Time
ARC200 2 Years 
ARC160 2 Years 
MIG130 2 Years 
MIG200 2 Years 
CUT50 2 Years 
DC TIG200 2 Years 
TIG200P AC/DC 5 Years

    If the items purchased within the scale above become defective due to faulty materials or workmanship within a period of  2 years from the date of purchase, we guarantee to do one of the following, though you may be required to pay shipping costs for the return of the product to us and shipment of the repaired/replaced product to you:

    • Replace or repair all defective parts,
    • Repair a defective unit
    • Replace the unit with a new or reconditioned unit.

    Warranty for Weld Helmet 

    180 days standard warranty

    Weld Helmet

    Warranty Statement for Weld Parts

    90 days standard warranty

    • Replacement Parts
    • Torch accessories/ consumables /Welding Gauges 
    • Tungsten 

    Buyer must contact Seller requesting warranty coverage within thirty (30) days from the date the defect is made known to the Buyer at www.arccaptain.com.

    This Limited Warranty is subject to the following conditions:

    • Require proof of purchase including order number and place of purchase.
    • The item has not been misused, abused, neglected, altered, modified, or repaired by anyone other than the ARCCAPTAIN’s authorized service center.
    • Defect or damage to the item has not resulted from the use of accessories or parts that are inappropriate for normal operation of the tool, or that are not designed for use with the item.
    • The item has not been subjected to fair wear and tear.
    • The item has not been used for trade purposes.
    • The item has not been used for rental purposes.
    • The item has not sustained damage through foreign objects, substances, or accidents.

    Limitation and Disclaimer

    Goods are intended for commercial and industrial users who are trained and experienced in the use and maintenance of welding equipment.  Buyer's remedies shall be limited exclusively to those provided in this Statement.  There are no express warranties other than those contained herein. Seller does not warrant any portion of the Goods not manufactured by Seller or its associates (whether or not specified by Buyer), but Seller shall assign to Buyer upon request all assignable warranties on product of Seller's suppliers related to such Goods.  Seller does not warrant that it or the Goods are in compliance with any entity, organization or industry standards, guidelines, or procedures unless specifically contained in a writing signed by Seller.

    Warranty Email：support@arccaptain.com

    Freight Cost

    Buyer is responsible for shipment to and from the Seller’s warehouse, or a service facility authorized by Seller.  More detail about return policy.

    REFUND POLICY

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Please Read The Return Policy Here.

    Once we have approved your return request, we will start the refund process.

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@arccaptain.com.

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / non-returnable items
    Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@arccaptain.com.